COVID 19 - Please allow an extra 10 days on top of standard shipping timeframes as quoted at checkout. We are sincerely sorry for any inconvenience and thank you for supporting our small business during this time. We will keep you updated as much as possible via email or text.
Brushing Boots Shipment
As brushing boots are made to order, please allow 4 to 8 weeks after you have placed your order for the item to be made and to receive tracking information. In this timeframe we will offer regular updates when your boots have finished production and are shipped from our factory to us followed by a final notification of their shipment tracking to you. We always endeavour to get your boots made and shipped as soon as possible.
As our brushing boots are made to order, we can not offer a refund for a change of mind. Once received, if the boots are damaged or faulty, you must contact us within 48 hours of receiving the boots with photo evidence. If the boots are deemed damaged/faulty we will offer a fast-tracked replacement or a return of the boots with a refund.
Rider Apparel Shipment
Our sweatshirt, shirts, cap and phone cases also known as our rider apparel is made to order. Please allow up to 12 days to receive tracking information from placement of order. Our rider apparel ships from our US, Europe and Australia locations.
Please be aware that when ordering the rider apparel with brushing boots, the rider apparel will be sent separately and the shipment selection for courier and service (standard/express) on checkout will only apply to the brushing boots as these are shipped from our HQ.
Dispatch and Domestic Orders
All international orders will be posted via DHL or Local post, tracked and signed for service. Delivery timescales will vary, depending on the destination of the order and chosen service. Equipad will not be held responsible for any delays after the parcel has been passed onto a courier. Parcels may be passed onto local couriers within your country which may delay tracking updates. If this is to occur, you must contact your local post office for detailed tracking updates.
*For express services we use DHL worldwide express. Parcels take on average 2 days for most countries. Please understand that delays due to COVID19 are current and may take up to 5 or more days on top of our usual timeframes.
Shipping to Saudi Arabia, Qatar and Oman: At present, we only accept PO box addresses for these destination countries. If you wish to ship your item to a personal address within these countries, please contact us for further information
Please note: There may be small variations between the value of your confirmed foreign currency order and the amount you are finally charged by your card provider. This is due to the possible exchange rate fluctuations between two separate service providers.
We hope you will be delighted with your purchase, however, should you wish to return any item to us a full refund will be issued, minus postage costs.
Unfortunately, we can accept no change-of-mind or size returns on personalised brushing boots, as these are a customised item.
The item must be returned to us within 14 days - unsoiled and in the condition that it was delivered to you, with all original tags still intact. Please allow up to 10 days for your account to be credited with a refund. Please note that the refund value will match the price of the product at the time of purchase, less the shipping.
No refund or exchange will be applicable, under any circumstances, after 14 days of signing for the package. Any returned goods must include a covering letter with your contact details, stating the reason for return and if you require a refund or exchange. In the event of an exchange of same or lesser value, please let us know exactly what you would like your exchange to be. If the exchange is for a product of lesser value, you will be refunded the difference.
For all returns both domestic and International, please address to:
PO Box 1992
NEW FARM, QLD 4005
All return postage is to be paid upfront to the courier service of choice by the customer. We would strongly recommend returning your parcels via a tracking service as it is your responsibility for returning your items back to us. We will only cover the cost of return postage if an item is damaged or faulty, in this case, documentation and receipts must be kept and emailed to email@example.com.
Please note: all items are individually quality checked before they leave our warehouse. In the event of any faulty goods being returned to us, it is at our discretion to refund/replace the item. Equipad will have the final decision on any action taken with regard to this subject. We are unable to accept any item unless it is clean and dry. By placing your order you accept all of the above terms and conditions. These terms and conditions do not affect your statutory rights.