Team Bay Unite! Let the world know what team you're on with this exclusive Equipad Tee. This Limited Edition Tee is created from 100% pure cotton which means this tee is soft, breathable and lightweight. The classic, slimming fit with taped neck and shoulders looks stylish when paired with any breeches, pants, shorts or even sweats!
Please find our sizing charts for all horse wear and apparel attached below. If you have any questions about sizing, please don't hesitate to contact us.
For brushing boots shipping information, read on below. For t-shirts, caps and phone cases please read their unique shipping and returns here.
Please note: current apparel and merchandise products will be shipped separately from brushing boots and all other products. You will receive two separate tracking notifications. Please read the merchandise shipping and returns above for more information.
Dispatch and Domestic Orders
Our standard dispatch time is 1-3 days. Our standard shipping delivery ETA is 2 to 10 working days while our express shipping ETA is 2 to 3 days* (*if you are located within the Australia post express network). Sometimes delays may occur, Equipad will not be held responsible for any postal/courier delays which happen out of our control. If you wish to cancel your order after it has been dispatched, you will be responsible to follow the normal returns procedure, including the cost of shipment. On receiving delivery of your order, if it is in anyway damaged you must inform us within 10 days by emailing firstname.lastname@example.org, otherwise, a claim cannot be accepted.
Made to Order Products (Brushing boots)
Please note, our personalised brushing boots are made to order, this means the products have to be created before they are received and shipped from our warehouse. Brushing boots take on average 4 weeks to be created, this includes production, international shipping and customs time. However, we ask you to allow up to 6 weeks for their arrival to us in peak periods, including sales and Christmas. We always endeavour to get your boots to you as soon as possible. All boots are dispatched in 1 to 3 working days upon delivery. We will send you email or text updates when your boots have arrived in Australia followed by an automated email update with tracking.
If you have any concerns about your order timeline, please contact us at email@example.com.
25.10.18 - Our current brushing boots ETA from order confirmation to shipment confirmation is 3 to 6 weeks for orders placed past this date.
All international orders will be posted via DHL or Local post, tracked and signed for service. Delivery timescales will vary, depending on the destination of the order and chosen service. Equipad will not be held responsible for any delays after the parcel has been passed onto a courier. Parcels may be passed onto local couriers within your country which may delay tracking updates. If this is to occur, you must contact your local post office for detailed tracking updates.
*For express services we use DHL worldwide express. Parcels take on average 2 days for most countries. Please understand that shipment delays of a couple days can occur.
Shipping to Saudi Arabia, Qatar and Oman: At present, we only accept PO box addresses for these destination countries. If you wish to ship your item to a personal address within these countries, please contact us for further information
Please note:There may be small variations between the value of your confirmed foreign currency order and the amount you are finally charged by your card provider. This is due to possible exchange rate fluctuations between two separate service providers.
We hope you will be delighted with your purchase, however, should you wish to return any item to us a full refund will be issued, minus postage costs.
The item must be returned to us within 14 days - unsoiled and in the condition that it was delivered to you, with all original tags still intact. Please allow up to 10 days for your account to be credited with a refund. Please note that the refund value will match the price of the product at the time of purchase, less the shipping.
No refund or exchange will be applicable, under any circumstances, after 14 days of signing for the package. Any returned goods must include a covering letter with your contact details, stating the reason for return and if you require a refund or exchange. In the event of an exchange of same or lesser value, please let us know exactly what you would like your exchange to be. If the exchange is for a product of lesser value, you will be refunded the difference.
For all returns both domestic and International, please address to:
Equipad PO Box 1992 NEW FARM, QLD 4005 Australia 0431177003
All return postage is to be paid upfront to the courier service of choice by the customer. We would strongly recommend returning your parcels via a tracking service as it is your responsibility for returning your items back to us. We will only cover the cost of return postage if an item is damaged or faulty, in this case, documentation and receipts must be kept and emailed to firstname.lastname@example.org.
Please note:all items are individually quality checked before they leave our warehouse. In the event of any faulty goods being returned to us, it is at our discretion to refund/replace the item. Equipad will have the final decision on any action taken with regard to this subject. We are unable to accept any item unless it is clean and dry. By placing your order you accept all of the above terms and conditions. These terms and conditions do not affect your statutory rights.
Here at Equipad, we work with both our in-house warehouse team as well as our international supplier to deliver your order. Our merchandise such as T-shirt's, caps and phone cases are shipped from our international supplier meaning different shipping rules apply. All other products, you can find shipping information under the general tab. To find out more about shipping and returns, please select one of the below.