Shipping and Delivery
Order Despatch
Once placed, your order will be shipped within 1 to 3 working days however, we will endeavour to ship same day. Orders are shipped from our head quarters in Brisbane, Australia.
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Orders within Australia
Orders within Australia are shipped via Australia Post. We offer both express and standard delivery options. Please select your delivery method at the checkout.ย
Allย domestic orders are shipped for FREE when you spend $150.00 or more with us.
Express Shipping - 1-3 days*
Australia Wide. This service is Carbon Neutral.
* for express post parcel regions, please see here for more information https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage
Standard Shipping - 2 to 10 days
Australia Wide. This service is Carbon Neutral.
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International Orders
All international ordersย are shippedย viaย DHLย Worldwide Express shipping.ย Deliveryย typically takes between 3 to 7 days.
All international orders are shipped for FREE when you spend $250.00 or more with us.
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Customs & Duties Charges
Certain countries may encounter Customs charges, these are dictated byย the particular country and as such we have no control over what they may be. Please speak to your country's tax officeย beforeย placing an order if you wish to know if additional charges will occur.
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Currency Changes
Please Note, there may be small variations between the value of your confirmed foreign currency order and the amount you are finally charged by your card provider. This is due to possible exchange rate fluctuations between two separate service providers.ย
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Delivery
I need to change the shipping address on my order?
A change of address can only be applied before your order is packed and shipped. Once your order has been fulfilledย and aย shipping confirmationย email has been sent to you, we are unable to change your address and you will need to contact the shipment provider on your tracking to arrange a change of address.
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My order has been shipped but seems to be delayed?
Australia Post, DHL and our local couriers areย still experiencing some delays due to COVID.ย Keep an eye on your tracking to follow your orderโs progress. If your tracking does not update within a few days, please contact us via email info@equipadequestrian.com and we will assist.
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My item seems to have been lost in transit?
If your item has been lost in transit, please contact us immediately via email info@equipadequestrian.com.