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Can I return or exchange my item/s?

YES

We can accept returns and exchanges for item/s that are

- your item was purchased within the last 30 days.
- Your item is faulty or the item is damaged and the packaging is fine (i.e. not damaged by shipping)
- Item must have all tags attached
- Items must be unworn and unwashed in the original packaging

NO

Unfortunately we can not accept returns for item/s that:

- were purchased more than 30 days ago.
- If the item does not have the original tags attached
- The item has visible been worn or the item has been tried on your horse
- are gift cards/vouchers
- was purchased on sale or at a discounted price 

 

How do I exchange my item for a different size/style?

For exchanges, please contact us at info@equipadequestrian.com with:

- your order number
- what item you would like to exchange
- what you would like to exchange it for

We will respond as soon as possible confirming we have stock available for the exchange as well as the return address. Once we respond and confirm we have the correct stock to exchange, whether you are from Australia or International, please ensure your item is returned to the correct address below.

We recommend using a tracked and signed service and to keep your receipt as this is your proof of postage for if the item becomes lost in transit.

When returning your parcel please include a note with the following details:

- your order number
- Your full name
- Your email & phone number

Please note, for sold out stock: any items that are sold out at the time of request for an exchange, we are unfortunately unable to offer an exchange or refund for this item. We can offer a return for store credit.

 

Are returns and exchanges free?

Unfortunately at this stage when returning or exchanging an item, you are responsible for the shipping cost. These costs are non-refundable. We recommend using a tracked and signed service and to keep your receipt as this is your proof of postage in the unfortunate case the item may become lost in transit.

If your item has been deemed faulty after contacting our support team, you will need to pay for your shipment and send a proof of receipt to info@equipadequestrian.com. Return shipping costs will only be credited up to $45.00 AUD.

 

I changed my mind, how do I return my item?

You have 30 days to decide if you totally love your product, assuming you received the package.

Firstly, please ensure your item/s fits the “can I return or exchange my item” criteria above. If your item/s fit these criteria, please contact us on info@equipadequestrian.com before returning your item.

Whether you are from Australia or International, please ensure your item is returned to the correct address below:

When returning your parcel please include a note with the following details:

- your order number
- Your full name
- Your email & phone number
- Why you would like to return the item

We highly recommend using a signed and tracked service and to keep your receipt as proof of shipment. Once we have received and approved your return we will refund you within 10 working days.

 

I have been approved for a refund how long will it take?

Once your item has been received, we will refund your item within 10 working days. You will receive an email notification with your refund details. Once the refund has been processed please allow up to 10 working days for it to process back into the payment method you originally used to purchase with.

 

My item arrived and it is faulty or the incorrect size/style?

Oh no, we're so sorry to hear. Please contact us immediately at info@equipadequestrian.com with your order number and photos of your item/s, we will get back to you within 24 hours to assist with getting things fixed up for you.

Please note: you have 30 days to contact us from the time of purchase to return a faulty or incorrect item, outside of this period your return will be ineligible.

If your item has been deemed faulty after contacting our support team, you will need to pay for your shipment and send a proof of receipt to info@equipadequestrian.com. Return shipping costs will only be credited up to $45.00 AUD.