Oh no, we're so sorry to hear. Please contact us immediately at firstname.lastname@example.org with your order number and photos of your item/s, we will get back to you within 24 hours to assist with getting things fixed up for you.
Please note: you have 30 days to contact us from the time of purchase to return a faulty or incorrect item, outside of this period your return will be ineligible.
If your item has been deemed faulty after contacting our support team, you will need to pay for your shipment and send a proof of receipt to email@example.com. Return shipping costs will only be credited up to $45.00 AUD.
Returns & Exchanges
we get it, sometimes it's not the right fit, colour or style. we've simplified our returns process to make it as easy as possible for you to get riding in the right gear.
returns, exchanges and refunds policy
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Can I return or exchange my item/s?
How do I exchange my item for a different size/style?
How do I return my item?
Are returns and exchanges free?
I have been approved for a refund how long will it take?
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