Shipping and Delivery

A change of address can only be applied before your order is shipped. Once your order has been fulfilled and a shipping confirmation email has been sent to you, we are unable to change your address and you will need to contact the shipment provider on your tracking to arrange a change of address.
Australia Post, DHL and our local couriers may experience delays from time to time. Keep an eye on your tracking to follow your order’s progress. If your tracking does not update within a few days, please contact us via email info@equipadequestrian.com and we will assist.

If you believe your item has been lost in transit, please contact us immediately via email info@equipadequestrian.com.
Haven't found the answer you're after?contact usand we'll be in touch as soon as possible.

All domestic (Australian) orders are shipped with standard post for FREE when you spend $150.00 or more with us.
All international orders are shipped for FREE when you spend A$300.00 or more with us.
Orders within Australia are shipped via Australia Post. We offer both express and standard delivery options. Please select your delivery method at the checkout.
For returns and exchanges please go to our return portal. Please contact us at info@equipadequestrian.com if you have any questions or troubles.
Please note, for sold out stock: any items that are sold out at the time of request for an exchange, we are unfortunately unable to offer an exchange or refund for this item. We can offer a return for store credit.

Express shipping takes 1 to 3 days on average to arrive Australia Wide. This service is Carbon Neutral.
* for express post parcel regions, please see here for more information https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage
Standard shipping takes 2 to 10 days on average to arrive Australia Wide. This service is Carbon Neutral.
Need it sooner? Select express shipping on checkout.
* for express post parcel regions, please see here for more information https://auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage
Haven't found the answer you're after? contact us and we'll be in touch as soon as possible.

We ship to every country, worldwide all using the same trusted, tracked and express postal service.
All international orders are shipped for FREE when you spend A$300.00 or more with us.
All domestic (Australian) orders are shipped with standard post for FREE when you spend $150.00 or more with us.
Orders outside of Australia are shipped via DHL Express. This is the fastest and most reliable shipping option from Australia.
Delivery typically takes between 3 to 7 days.

Certain countries may encounter Customs charges, these are dictated by the particular country and as such we have no control over what they may be. Please speak to your country's tax office before placing an order if you wish to know if additional charges will occur.
Please note: there may be small variations between the value of your confirmed foreign currency order and the amount you are finally charged by your card provider. This is due to possible exchange rate fluctuations between two separate service providers.
Haven't found the answer you're after? contact us and we'll be in touch as soon as possible.

Delivery